Shipping policy

Thank you for shopping at Da Red Door! We are committed to providing a smooth shopping experience and keeping you informed about your order from purchase to delivery.

1. Order Processing Time

Orders are typically processed within 1–3 business days after payment is confirmed.

Processing times may be longer during holidays, promotional events, and peak seasonal shopping periods.

Business days exclude weekends and public holidays. Processing time is separate from shipping and delivery time.

2. Shipping and Delivery Times

Delivery times depend on product availability, supplier processing, shipping method, and delivery destination.

Estimated delivery times will be provided where available and may vary by product.

Some products may ship directly from third-party suppliers or fulfillment partners. Orders containing multiple products may arrive in separate packages.

Delivery dates are estimates unless expressly guaranteed. We will make reasonable efforts to assist if your shipment is delayed.

3. Shipping Rates

3. Shipping Rates and Free Shipping

We are pleased to offer FREE STANDARD SHIPPING on orders over $75.

Orders totaling $75.01 or more in eligible merchandise qualify for free standard shipping, before taxes and after discounts, unless otherwise stated in a promotion.

Orders below the $75 minimum will be charged the applicable shipping rate displayed at checkout.

Free shipping applies to eligible shipping destinations and standard shipping methods only. Expedited shipping and other premium delivery services may incur additional charges.

If your order contains products shipped separately by our suppliers or fulfillment partners, your order may arrive in multiple packages.

Please review the shipping charges displayed at checkout before completing your purchase.

Shipping charges are calculated and displayed at checkout before you complete your purchase, unless a shipping promotion or free-shipping offer applies.

Shipping rates may depend on the delivery address, package weight, shipping method, and supplier.

Any free-shipping promotions will be subject to the conditions stated in the applicable offer.

4. Order Tracking

When tracking information is available, we will provide it by email or through the applicable order tracking service.

Please allow time for tracking information to update after your order has shipped.

If your tracking information has not updated for several business days or your package appears delayed, contact us for assistance.

5. Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error, contact us as soon as possible. We cannot guarantee that an address can be changed after an order has been processed or shipped.

Additional charges or delivery delays may occur when an address is incorrect or incomplete.

6. Lost, Delayed, or Damaged Packages

If your package is delayed, appears lost, or arrives damaged, please contact us at [Your Customer Service Email].

Include your order number and, where applicable, tracking details and photographs of damaged items or packaging.

We will work with the relevant supplier or shipping carrier to investigate and help resolve the issue.

Nothing in this policy limits any rights or remedies available to customers under applicable law.

7. Multiple Shipments

Because we may work with different suppliers and fulfillment partners, items in the same order may ship separately and arrive at different times.

You may receive separate tracking numbers or shipping notifications for different packages.

8. International Shipping and Customs

If international shipping is offered, delivery times may be affected by customs inspections, import duties, taxes, or other destination-country requirements.

Customers may be responsible for applicable import charges where permitted by law and where these charges are not included in the checkout price.

Any additional shipping or customs information available for a particular destination will be provided where applicable.

9. Seasonal and Holiday Orders

During busy shopping periods, including Halloween, Thanksgiving, Christmas, and other seasonal events, processing and delivery may take longer than usual.

We recommend placing seasonal orders early to allow sufficient time for delivery.

We cannot guarantee arrival by a specific holiday or event unless a delivery date is expressly guaranteed.