Refund policy

1. Return Window

You may request a return within 30 days of delivery, provided the item meets the eligibility requirements below.

To request a return, contact us at [Your Customer Service Email] with your order number and the reason for your return.

Please wait for return instructions before sending any item back.

2. Return Eligibility

To qualify for a return, an item generally must be:

Unused and in its original condition.
Returned with original tags, packaging, or accessories where applicable.
Accompanied by proof of purchase or an order number.
Approved for return by our customer service team.

Certain items may not be eligible for return, including personalized products, final-sale items, or hygiene-sensitive goods, where permitted by applicable law and where clearly disclosed.

These restrictions do not apply where a return, replacement, or refund is required by law, including for qualifying defective, damaged, or incorrectly supplied products.

3. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, contact us as soon as reasonably possible at [Your Customer Service Email].

Please include:

Your order number.
A description of the issue.
Clear photographs of the item and packaging, if available.

We will review the issue and explain the available resolution, which may include a replacement, return, or refund as appropriate.

We will not require you to pay return shipping for an item that must be returned at our expense under applicable law.

4. How to Request a Return

To request a return:

Email [Your Customer Service Email].
Include your order number and the item you wish to return.
Explain the reason for the return.
Wait for our instructions and return authorization, if required.
Package the item securely and follow the return instructions provided.

Please do not send items to a supplier or fulfillment address without receiving the correct return instructions.

5. Return Shipping Costs

For returns due to a change of mind, incorrect size selection, or personal preference, the customer is responsible for return shipping costs unless otherwise stated or required by law.

If an item is damaged, defective, or incorrectly supplied, we will explain the return or replacement arrangements and cover costs where required by law or our stated policy.

Original shipping charges may not be refundable for voluntary returns, except where a refund is required by applicable law or otherwise specified by us.

6. Refunds

Once an approved return has been received and inspected, we will notify you of the outcome.

Approved refunds will generally be issued to the original payment method within 5–10 business days after approval. Your bank or payment provider may require additional time to post the refund.

If a refund is legally required before a return is received, we will follow the applicable legal requirements.

7. Exchanges

If you need a different size, color, or product, contact us at [Your Customer Service Email].

Exchanges depend on product availability and supplier arrangements. If an exchange is unavailable, we will explain the other available options.

8. Cancellations

If you wish to cancel an order, contact us as soon as possible.

Cancellation cannot be guaranteed once fulfillment has begun.

Nothing in this section limits any cancellation rights provided by applicable law.

9. Seasonal and Holiday Products

We recommend ordering seasonal products early to allow sufficient time for delivery.

Seasonal items are subject to the same return requirements stated in this policy unless a different policy is clearly disclosed before purchase or applicable law requires otherwise.

A product's seasonal nature does not remove any mandatory consumer rights.